Make sure that more than 30 minutes has passed since you made the payment. If the money hasn't been credited to your account after 30 minutes, contact our Support Team to resolve the issue.
How do I submit a request to the Support Team?
- Go to the Requests sectioninMy Account andclick theNew Request button.
- Specify the request type as Deposit Question, andindicate thepayment system you used tomake thedeposit.
- Enter the payment amount, describe the situation in the "Question description" field.
- Fill in the additional fields "Operation date and time" and "Operation number".
- Click Confirm.
When should I expect an answer from the Support Team?
A Support Team operator will reply to your request within three days. The answer will appear
in the Requests section
.